Privacy Policy

Information We Collect

When you submit an account application, we may collect information including:

• Business name
• Contact person's name
• Business address
• Billing and shipping addresses
• Email address
• Telephone number
• Tax ID or resale certificate information (if applicable)
• For student applicants, the jewelry school attended and a reference there
• Payment and billing information
• References or credit information (if requested)
• Any additional information you voluntarily provide

How We Use Your Information

We use the information you provide to:

• Review and process your account application
• Verify your business information
• Establish and manage your customer account
• Process orders and payments
• Communicate regarding orders, quotes, invoices, and account matters
• Comply with legal and tax obligations
• Improve our products and customer service

Information Sharing

Sterling Forge Casting does not sell, rent, or trade your personal or business information.

We may share your information only when necessary to:

• Process payments through secure payment providers
• Ship orders through shipping carriers
• Comply with legal obligations or valid legal requests
• Protect the rights, property, or safety of Sterling Forge Casting, our customers, or others

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While no method of electronic storage or transmission is completely secure, we take commercially reasonable measures to safeguard the information entrusted to us.

Information Retention

We retain account information only for as long as necessary to provide our services, comply with legal and tax requirements, resolve disputes, and enforce our agreements.

Your Choices

You may request to:

• Review the information we maintain about your account
• Correct inaccurate or outdated information
• Request deletion of information where permitted by law
• Update your contact information at any time

Certain records may be retained where required by law or for legitimate business purposes.

Cookies and Website Information

If you visit our website, we may collect limited technical information such as IP address, browser type, and website usage data to improve our website and services. This information does not typically identify you personally unless required for security or legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will become effective when posted or otherwise communicated.